Project summary:
ABOUT CYBERLOGIC
Cyberlogic is a trusted Managed Solutions Provider focusing on optimising cloud infrastructure and cyber security. Our just cause is to enable digital transformation through delivering unquestionable value.
Our core capabilities are in IT leadership, security and cloud. We have over 27 years of experience in infrastructure and support services, adhere to ITIL best practices and hold a breadth of knowledge across various technologies and industries.
We believe our people are essential to our continued success and support career growth through our Go4Growth model which is aimed at encouraging our people to continuously contribute, learn, evolve and succeed.
OUR VALUES:
• We challenge ourselves to be more AWESOME
• We are driven to KEEP learning and EVOLVING
• We look beyond symptoms to identify and RESOLVE ROOT CAUSES
• We hold each other accountable through CANDID and constructive FEEDBACK
• We respect and care for each other and know we will only SUCCEED if we work AS A TEAM
• We CARE deeply ABOUT the success of CYBERLOGIC
• We FINISH WHAT WE START
• We always GIVE OUR BEST even if it means putting in the hard yards
• We KEEP THINGS SIMPLE
PURPOSE OF POSITION:
This position is for a highly skilled and experienced Blue Team expert to lead our team of security professionals in detecting, preventing, and responding to cyber threats. As a Blue Team Operations Lead, you will be responsible for developing and executing strategies to protect our client's assets from cyber threats, including leading security incident response. You will also be responsible for ensuring customer satisfaction with the Blue Team services.
KEY RESPONSIBILITIES:
Service Development:
• Develop and implement security strategies, policies, and procedures to protect the client's assets and data from cyber threats.
• Develop and maintain incident response plans and playbooks.
• Continuously evaluate and improve security processes and technologies to stay ahead of emerging threats.
Team Leadership:
• Manage and lead the Blue Team in detecting, preventing, and responding to cyber threats.
• Provide and encourage regular, constructive, and consistent feedback amongst the team.
• Ensure that all Blue Team members have a growth journey in place and provide support to empower team members in reaching their growth goals.
Incident Management:
• Manage security incidents and coordinate with other teams to respond to security incidents.
• Maturing threat hunting capabilities and processes within the team to ensure a shift from responsive to proactive incident identification.
Customer Success Management:
• Ensure that Client Service Levels are consistently above 90%.
• Ensure that Customer Satisfaction ratings are above 90%.
• Work towards improving the percentage of completed Customer Satisfaction survey is above 25%.
• Service Delivery - A final point of Escalation to our clients for all matters relating to Blue Team service delivery.
• Proactively consult with key stakeholders to ensure early identification and mitigation of business risk.
• Compile and deliver reports to relevant stakeholders.
• Planning & Scheduling to ensure that client expectations are met and that appointments are adhered to.
KEY REQUIREMENTS:
• Minimum of 5 years of experience in a Cyber Security Blue Team role, with at least 2 years in a team lead role.
• Experience with client facing communication and roles.
• Strong knowledge of security technologies, including SIEM, IDS/IPS, endpoint security, and vulnerability management.
• Experience managing security incidents and responding to security threats.
• Excellent communication (written and verbal), as well as leadership skills.
• Relevant Cyber Security certifications, such as CISSP, OSDA or CASP+.
• Ability to work in a fast-paced and dynamic environment.
Should you work from home, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location to deliver your best in terms of performance and productivity
